Privacy policy

Who operates this site

This website, dampproofinglincoln.co.uk, is operated by Patrick Robinson, 66 Paul Street, London EC2A 4NA, referred to as "we" in this policy. We are the data controller for the enquiry details described below. To contact us about anything in this policy, use the contact form.

What we collect, and why

We collect personal information in one situation only: when you choose to send an enquiry, either by submitting the form or by calling the number shown on this site. That information is:

• Your name
• Your phone number
• Your postcode, if you provide it
• The description you give of your damp problem
• A recording of your call, where you enquire by phone

We use it for one purpose: connecting you with the one vetted independent local damp proofing specialist so they can contact you about your enquiry. The lawful basis is our legitimate interest in providing the introduction you have asked for, which involves taking steps you have requested prior to entering into a contract with the specialist.

Call recording

Calls to the number on this site may be recorded. A notice plays at the start of the call, before you are connected, so you always know before any recording begins. Recordings are used to check the quality of how enquiries are handled and to vet the service the specialist provides. If you prefer not to be recorded, hang up and use the enquiry form instead.

Who receives your information

Your enquiry details are passed to one recipient: the vetted independent damp proofing specialist covering Lincoln, so that they can contact you and quote for your work. We do not sell your details, share them with marketing lists, or pass them to any other business. The specialist is responsible for how they handle your information once they are dealing with you directly, under their own privacy obligations.

The form on this site is processed by a form-handling provider acting on our instructions, and calls are connected through a call-handling provider on the same basis. Both act only as processors for the purposes above.

How long we keep it

• Enquiry details (name, phone number, postcode, message): deleted no later than 12 months after your enquiry
• Call recordings: deleted no later than 6 months after the call

We keep information for these periods so we can deal with any follow-up questions about an introduction, then it is removed.

Cookies and analytics

None. This site sets no cookies, runs no analytics, and uses no tracking of any kind. The only third-party request your browser makes is to load the site's typeface from Google Fonts. Because nothing non-essential is set or stored on your device, no cookie consent banner is required.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct it or delete it
• Object to or ask us to restrict our use of it
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your information has been mishandled

To exercise any of these rights, contact us through the contact form and we will respond within one calendar month.

Changes to this policy

If how we handle enquiry information changes, this page will be updated before the change takes effect. This policy was last updated in July 2026.